Shipping & Returns

1. Order Processing

All orders are processed after full payment has been received and verified.
Standard processing time is 5–7 business days, excluding weekends and holidays.
Customized components may require additional lead time, which will be communicated at the time of order.

 


2. Shipping Methods

All machines are shipped via licensed freight carriers to ensure safe handling and delivery.
Smaller parts, accessories, or consumables may ship through standard parcel carriers.
The method of shipment will be determined based on order size, weight, and destination.

 

3. Delivery Timeline

Estimated delivery time is 2–4 weeks from the date of shipment.
Delivery times may vary depending on the shipping destination, carrier availability, and customs clearance for international orders.
We are not responsible for delays caused by carriers, weather conditions, customs, or events beyond our control.

 

4. Shipping Costs

Shipping and handling fees are calculated at checkout or provided on a formal invoice.
International customers are responsible for all customs duties, taxes, tariffs, and import fees imposed by their local government.

 

5. Risk of Loss & Damage

All shipments are insured against loss and damage in transit.
Customers must inspect deliveries immediately upon receipt. Any visible damage or discrepancies must be reported to both the carrier and our support team within 48 hours of delivery.
Failure to report damage or loss within the stated timeframe may result in denial of a claim.

 

6. Order Tracking

Customers will receive a tracking number once the order has shipped.
Tracking information may take up to 24–48 hours to update after the shipment has left our facility.

 

7. Refused or Undeliverable Shipments

Shipments that are refused, undeliverable due to incorrect address, or not accepted at the time of delivery will be returned to us.
Customers are responsible for all associated return freight costs and any reshipment charges.

 

8. Force Majeure

We are not liable for delays or failure to deliver due to circumstances beyond our reasonable control, including but not limited to natural disasters, labor disputes, acts of government, or transportation disruptions.

 

9. Contact Information

For questions regarding shipping, or to report lost or damaged shipments, please contact our support team at:
sales@arqlab.io